Also, ensure that in the UEFI settings, the TPM has not been disabled or hidden from the operating system. Remember I’m providing this information for free, for the benefit of the technical community. It affects Outlook login only.
Great, working perfectly.
Then uninstall and reinstall Office.
@5Starr
If this error persists, contact your system administrator with the error code 80090030. Outlook, OneDrive, Chrome sync account, Adobe Cloud account and so on. You try to back up your data and clear TPM. – And don’t call me Shirley! That’s great. I dont know what are drawbacks of working through webapp but desktop app is definitely faster and comfortable.
I'm no expert but my theory is that when installing the Office software over VPN the TPM module registers an entry that is unique to that VPN session so that later when you go try and activate Office and have disconnected from the user's VPN session, maybe due to a restart after the Office installation, the activation fails cause of mismatching TPM entries..?. “What does this do? That is exactly what I would do. Also, ensure that in the UEFI settings, the TPM has not been disabled or hidden from the operating system. 2. create a new Windows User. Several people have suggested to disable modern authentication by: HKCU\SOFTWARE\Microsoft\Of fice\16.0\ Common\Ide ntity\ ** i was remote on/off VPN while doing some of this work on the laptop. To start fixing this issue, simply clear your TPM keys, and then follow the next methods described. After entering it, an error pops up “Your computer’s Trusted Platform Module has malfunctioned. Check the drivers for your onboard TPM. received this error until I connected to VPN and then the error just went away.
Nevertheless I agree with Heywood, it is not a good idea to disable Modern Authentication. After entering it, an error pops up "Your computer's Trusted Platform Module has malfunctioned. (TPM_ForceClear Command) Temporarily deactivating a TPM. Several people have suggested to disable modern authentication by: Scroll down to find Trusted Platform Module. Thank you Andrew article updated accordingly. More information: https://www.microsoft.com/wamerrors (i went here but it was several pay grades above me). The question is, why is this becoming a regular thing? with no luck. You saved my life ! Chris1565 1 Steps total. thanks for this pinpoint solution. 2.Open Regedit. For your reference click here to know more about Device protection in Windows Security. Absolutely no other solutions worked, trust me, I tried them all until I found this one. 3. This can be a big problem since it can compromise your system’s security, therefore in today’s article, we’ll show you how you can fix this problem once and for all on your system. A Trusted Platform Module, or TPM, is a special chip embedded in a computer. Thanks. Unlike other posts regarding the Trusted Platform Module failure, I am not attempting to add or remove any accounts. Just like to tack on the VPN fix worked for me, too.I've got to say, it very frustrating this error shows a TPM issue, and is really not at all related. I can confirm that VPN was my issue as well however it makes no sense. I’ve now encountered this specific issue on 5+ machines. I've looked this up on the Microsoft forum and there are plenty of others that have this same problem. For the rest, I’ve ended up recreating the user profile, after trying everything else. Sykes Technology is an IT service provider. Recently upgraded to Windows 10 Pro, so I could use Desktop Remote. Hope this helps! You made my day. (Note: It may re-prompt for a password). My assumption is that you created a stock image for the new devices and omitted the TPM driver/ software as it looked more like bloatware from the manufacturer. Maybe just back up and rename the profile in Users and let it create a new profile. It will reset your security processor to its default settings. I can no longer send or receive emails through outlook on my notebook, it can't connect to the server. Thank you! Your computer's trusted platform module has malfunctioned. Don't forget to bookmark our comprehensive Fix Hub for more useful information on this topic. When attempting to open Outlook you see this error; Something went wrong
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