Managing Users in FogBugz and Kiln Database Schema of FogBugz Checking Data Quality in FogBugz Databases Installing FogBugz On-Premises: The Ultimate Guide FAQ for FogBugz and Kiln On-Demand Subscription and Billing
Austin, Texas 78701, Communicate and resolve internal and external customer problems via email.
Emails become cases, which you can then prioritize, assign, track, and of course, reply to. The system sets this status when we have shared a possible solution with you and asked you to test it. With FogBugz support you can: Centrally manage and keep on top of large volumes of customer emails. FogBugz Issue Type / Components: Set the most relevant issue type/component of FogBugz your issue falls under. Intelligent auto-sorting of incoming emails so that they go straight to the relevant team or member's inbox. All the mandatory fields are marked in red asterisk (.
You can use FogBugz to handle customer interactions over email. The following are the fields to be filled up to submit the request. FogBugz issue tracking allows you to manage emails and track issues across multiple customers and departments.
Please log on using the credentials we have provided you to be able to access any support cases you have logged with us and also any articles and other Wiki content. On the My activities page, you can find information regarding your requests, requests where you are CC'd on, Contributions and Followings. Your hardware configuration meets the System Requirements for FogBugz On-Premises. Create a knowledge base about your product, with FAQs and Community User Groups to batch specific customer resources together. The Status field indicates the overall status of the ticket.
Iteration Planner - manage your projects in a visual way. First 14 days are on us, no credit card required, FogBugz Support
Group similar problems so you can understand how many customers are affected by each issue. Reduce the volume of emails received.
Contact the Support Team if you don't have it. We highly recommend that you explore our Knowledgebase before you submit a ticket. By this, you will receive a new password from FogBugz Support in the email id specified. If the status of your ticket is SOLVED or CLOSED, you will see an option to Reopen the ticket. Account Management Teams for FogBugz and Kiln; Adding Kiln to Fogbugz On Demand; Reporting and Analytics. Promoted articles.
You get project management, issue tracking, and support functionality fused with just enough process to help you deliver on point and on time.
You may submit a ticket by clicking on the Submit a request button.
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Customize workflows, case types, statuses and project structure to match your Agile and Scrum team needs. This article provides step by step guidance of using FogBugz support to the customers. Your current license needs to be checked before we provide you the latest ISO. Handling Incoming Customer Email in FogBugz, Planning Sprints with the Iteration Planner, Search and Explore the Knowledgebase (FAQ), Account Management Teams for FogBugz and Kiln. Priority: Set the urgency of this issue. Efficiently handle issues between multiple departments, in particular support and development teams. Right after your selection, you will see the Category page where you can search or explore our Knowledgebase to find the answers to the most frequently asked questions. Create a knowledge base of your product, with FAQs and community user groups to batch specific customer resources together.
This status type indicates that your ticket has been closed.
If you can not recall your password, please use the.
Welcome to the Liquid Telecom and TPS technical support portal. You have the latest FogBugz On-Premises ISO.
Description: You will need to describe your issue to the best of your ability, it is advised to provide as much information as you can so that our Support team can efficiently resolve your issue.
After you select a Submit a Request, you can fill in the form and submit a ticket. Please see the list below for an explanation of the different status values. We also recommend you leave us a phone number and confirm what times are suitable if a call or a live collaboration meeting is required. Escalating a ticket sends notifications to the Support Manager and other key people in the organization.
If you’re using FogBugz, your FogBugz account comes with a free cases@xxx.FogBugz.com mailbox to get you started. After you reopen the ticket, you will be redirected to the Ticket Submission form. Plus, there’s robust integration with other best of breed tools like Slack, GitHub and Google Docs.
On the My requests page, you can see all your tickets and take action if needed. FogBugz gives you all the features you need to create great software. If you have FogBugz on your server (or if you want to use an email address of your own), you’ll just need to have a POP3 or IMAP mailbox hosted on a server that FogBugz can access. You can reopen the ticket immediately if the solution does not work and we will continue working on it. Fogbugz Legacy.
User Inventories: Retrieving a Complete List of Active Users; Exporting Fogbugz Data to Excel; Personal Activity Feeds; Reporting; Workflows.
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