Outlook 365 will not open after password change We are using Office 365 - Federated, so it re-directs logon's to our server (Cisco DUO) I have had x3 users this week with this issue, they change their password and now Outlook will not open at all. However,my Microsoft Outlook email client on the pc still needs to use the OLD password only. To fix it - so when I click This is not something I can troubleshoot per user, I need a company-wide fix.
Where is the security? It keeps prompting me for a password. The new passwords won't work in Outlook for the two subaccounts, and the old passwords continue to work. Spent the better part of the day but this is finally resolved. Ran it and everything was cleaned up in about 5 minutes.
of the community help forums. Hi KathiJ, I am sorry that the procedure I posted does not work for you, and, New to the AT&T Community? Select your email account, and then click Change.
i agree with Audiojunkie that someone dropped the ball bigtime because we have hashed emails that have been hacked on millions of accounts, and yet some users cannot get them changed on at least some of the mail servers.
Same here.
work. I first tried what you suggested but it just had different errors. Especially with this being such a MAJOR security breach. When I signed up with ATT U-verse as my ISP about 6 years ago, I got an att.net email address which was routed through Yahoo mail servers, even though I never had a Yahoo email address.
So I was able to clean up both of those office accounts but outlook now gave different errors. Then I logged on to the office 365 account and saw all my emails were gone and no subscription. There is a face/silhouette icon on the upper right of the mail page.
This brought up the att.net webmail interface I mentioned above with URL https://mg.mail.yahoo.com/neo/launch?.partner=sbc&.rand=
I logged onto the Yahoo website https://login.yahoo.com .
How satisfied are you with this response? This sounds like a huge bug with implications. I changed the passwords on my primary and two subaccounts (different passwords for each). If this doesn’t help, please create a new Outlook profile to check whether the issue persists.
The stupid quick fix I have, I can reproduce very easily. "Need Password" it actually comes up. EVERY SINGLE USER I have has this issue.
I changed the passwords on my primary and two subaccounts (different passwords for each). stupid bug. This is a fairly Hello. Of course I wanted both of these web portals to use the same NEW password because the OLD hashed password was involved in the big Yahoo hack of 2016. (Outlook is configured for a POP3/SMTP mail account with inbound.att.net (port=995), outbound.att.net (port=465), SSL enabled. Make sure it is checked. I can fix it, but I don't want to do this to every single user every time they change their password - is there a backend fix? Hovering the mouse over it, a menu appears. Thanks for marking this as the answer.
Thanks. The old password won't work if I try to log in to the web site. could you please kindly share us the screenshot for the error? I clicked “Account Info”. Furthermore, my Microsoft Outlook mail client still needed to use the OLD password.
On the Logon network security list, select Anonymous Authentication, and then click OK.
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