Connect and engage across your organization. to see if the issue can be resolved. When this issue occurs, event ID 15021 may be logged. Build number
I also have this issue all the time (e.g. Outlook 2016 - often blank out to a white screen and becomes unresponsive Hi everyone, I am having significant issues with outlook 2016 going to a white screen and becoming unresponsive. I've tried the account on another laptop and it works fine. Thanks for marking this as the answer. part of this article. Thanks again for letting us know of this problem. The executives at MSFT must use Macs. Nowhere to enter your credentials. Repair an Office application? Then when it does, I have to end task to close it or close it and then it is unable to open the OST files so I have to reboot the machine (Surface Studio)
Fully managed intelligent database services. This thread is locked. Please refer to the Repair Office from the Control Panel
Method 1: Manually configure Outlook 2016 to always run maximized . office apps. Same thing if they go to File->Accounts if they are signed out and try to sign in they get asked for Email and then it just closes and they are still signed out. to uninstall Skype for Business client and reinstall it based on the Running Repair didn't help. Can you please let me know your Office Build number?
In my experience troubleshooting I have found that this problem shows itself in the form of a blank login screen that prevents a user from either entering any of the following information: Login Email, Password, MFA six-digit code. This thread is locked. If the method above doesn't work, you can use easy fix tool
You can follow the question or vote as helpful, but you cannot reply to this thread. After Christmas break the user is asked to log in with their email address but after doing so, the popup screen that should be asking for password, comes up blank.
However, the login screen shows up blank. Looks like you’re running a production build of Outlook, so I’m going to move your post into the regular Outlook forum so it gets more visibility. I've removed all credentials in 'credential manager' to no avail. Outlook 2016 blank MFA screen for some users. 3. if the method stills doesn't work, you can try to delete all Outlook data files based on this article: https://support.office.com/en-us/article/Locating-the-Outlook-data-files-0996ece3-57c6-49bc-977b-0d1892e2aacc?ui=en-US&rs=en-US&ad=US. We also have had a similar issue with Outlook 2016 though only on a couple of our Windows 8.1 desktops.
This forum is specific to Office Insiders, and Insider build issues. It's not for all users and everyone is using the same Office 365/2016 installation, monthly channel 1903, we use ADFS. I have a user who when clicks onto Outlook 2016 gets a credential box appears, but instead of the usual Username and Password, it's just a plain white box.
I have a Conditional Access rule so that when someone connects from outside a trusted IP it requires MFA, I have a few users that get the "Requires password" message come up, they get a window and type in their username and click next, then the window disappears without prompting for MFA and it's back to where they were. MFA. Community to share and get the latest about Microsoft Learn.
You can follow the question or vote as helpful, but you cannot reply to this thread. How satisfied are you with this response? Thanks for your feedback, it helps us improve the site. 1.
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