Your solution worked perfectly. I cannot remove it. Check out this thread and comments.
This was an indication to MS that there were some "junk files" (their words) left behind after attempting to uninstall the office suite. Activate Office that's pre-installed on a new Windows 10 device. Just checking in to see if the information was helpful. If your product key was different, substitute the khgm9 with the characters noted in step one. Next: Office 365 in 3 locations . We have a 365 ProPlus subscription running on the RDS server.
Solved Microsoft Office 365.
After spending two hours on the phone with Microsoft, they were finally able to figure out what happened and how to resolve this issue. Ran into same problem here also with Office 2016 we licensed separately on a new Dell + Windows 10 + pre-installed KHGM9 key slot.
on May 1, 2015 at 13:11 UTC. on Activate Microsoft 365, 2019, 2016, and 2013. here to learn more. (to your frustration).
but it didn't.
Activate Office HUP . Eventually, they will think you are dumb enough to need to speak to a live "service" rep. I Contacted Dell Support and was transferred to Microsoft Support, and 50 mins later finally landed in Microsoft Commercial Technical Support Team. Users with 64 bit version of Office would change directory to c:\program files\Microsoft Office\Office16). Sometimes Windows gets "stupid" and does not grant itself the required Windows Access Rights to the registry when you are doing the activation. Looking for a solution to resolve the reoccurring office activation prompt on our RDS server. Edited by Paul_f__ Tuesday, October 13, 2015 11:50 AM Tuesday, October 13, 2015 11:49 AM Thus, when you boot the computer again, Office asks for the activation information, AHHH! by stephenmbell. We learn something new every day (I typically do) and glad that this nightmare is over with. Every new account I add to these computers insists on hounding the user for an activation code Microsoft makes you jump through so many hoops just to *activate your legitimately purchased copy*, I swear, almost makes using a keygen/cracker/activator look like an appealing option. They had me open an elevated command prompt and change directory to the c:\program files (x86)\Microsoft Activate an Office purchase or offer that's included on a new Windows 10 device. The representative said that there were also some keys in the registry that were left behind for them to clean up as well.
Microsoft doesn’t stock MS Office serials keys as well. features (Windows 10 PC) and installed our volume license version. I was successfully able to enter the product key and go through the online rigamarole in making sure everything is happy. With some previous versions of Office, I had to run one of the programs (I usually picked Word) as admin for the activation to stick.
Jul 20, 2015 at 18:33 UTC. I am 99% sure the user is running on 32-bit version, but I'll have to come back to this later as other priorities have arisen. I was able to activate Office Home & Business 2013 in Word. The phone activation process is a pain in the butt, to say the least, but it does work (eventually). This started occurring only after updating Office from Windows update. What gives, how can I offer Windows 10 with the licensed version of Office without burdening them with endless issues when they add new users to their computers? OMG Thank you so much for this, I have been chasing this answer for hours :-), Office 2016, Office 2019, and Office 365 ProPlus - Planning, Deployment, and Compatibility. If you have feedback for TechNet Subscriber Support, contact All of the sudden, the user is prompted with a window informing her that the activation has failed and is asking for a product key. Unfortunately, that did not seem to work. Hope this helps others.
I forget the number that I've used in the past (it comes up whenever I have to reactivate anything, and I haven't had to do that in a few days), but have you tried these #'s? https://support.microsoft.com/en-us/kb/326851. Same window prompting that the license key is invalid. Visit the dedicated The prompt I get for failed activation includes the option to activate via telephone; if you go into a file (excel) and click the File tab, then Account, you should see the "Activation Required" where your account info should be.
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